When running a website, forum or blog, you will most likely be needing some staff to assist you.
It’s well known that “happy staff equals happy customers” and from experience that is 100% correct. But how do you keep your staff happy? There are multiple methods, so I’ll give you a quick rundown.
Payment or some form of compensation for their work is always a good method of keeping your workers happy. Writers like to be rewarded for their hard work and efforts, and there are many websites out there that are competitors to yourselves that could quite easily offer payment and snipe your staff members. Even if it is only small, some form of cash contribution to your staff makes them feel valued and like they have done a good job. If you cannot offer payment in the form of cash, maybe you could offer some form of online currency such as forum cash or vouchers.
Keep in touch
Make sure to stay in touch with staff members, whether it be over the phone, in person, via e-mail or social media. No staff member wants to be hired and then left alone completely, they will always appreciate the contact between their superiors and colleagues. Maintaining contact with your employees is vital in ensuring they stay happy in their position.
Don’t be boring
Your staff don’t want to constantly talk about the work they are doing for you. Like mentioned above, make sure you keep in touch with your staff. But that doesn’t mean just talk about work – this is boring! Talk to them about topics that interest you both and treat them as a friend rather than an employee. This will make the person feel valued and that you actually want them on your team not just because of their skills.
Don’t make promises you can’t keep
The last thing a staff member wants is to be told something will happen and for it never to come. This will give them an instant negative feeling about the project and will more than likely not wish to continue to avoid it happening again. Make sure when you make promises to staff members that you will actually be able to carry them out and deliver to avoid disappointment and the possibility of them leaving and taking their skills elsewhere.
If your staff member has something they want to voice about the project, or has a complaint – listen to them!
Do you have a ‘code’ that you go by when hiring staff? Let me know in the comments below.